Shipping & Returns
✂️ Shipping
- Most orders ship within 24 hours (Monday–Friday).
- Large orders, holidays, or custom items may take an additional 1–5 business days to process.
- Once a package has been handed to the carrier, delivery time is the responsibility of USPS (or the chosen carrier). Please note: published delivery times are estimates, not guarantees.
📦 Lost or Missing Packages
- USPS does not consider a domestic package “lost” until 15 business days have passed.
- Packages marked as “Delivered” or “Attempted Delivery” by USPS cannot be refunded.
- If your package seems to be missing, please check with neighbors or your local post office before contacting us. We’ll gladly do our best to help you track it down.
💔 Damaged Items
- If your order arrives damaged, please contact us within 7 days of delivery.
- Include photos of the packaging and the item.
- We’ll work with you to arrange a replacement or refund, depending on the situation.
🔄 Returns & Exchanges
- If something isn’t quite what you expected, please reach out within 15 days of receiving your order.
- Returns may be subject to a 15% restocking fee.
- Shipping costs are non-refundable, and the customer is responsible for return shipping unless the error was ours.
- Exchanges may be possible depending on product availability — contact us to discuss options.
💻 Digital Products (PDFs)
- Due to the nature of instant downloads, PDF patterns are non-refundable once delivered.
- Please double-check your cart before purchase.
📬 Contact Us
Questions, concerns, or need help with your order? We’re here for you.
📧 Email: info@homespunbydani.com
👩 Contact: Danielle